Frequently asked questions

PRODUCTS

WHAT IS INCLUDED IN THE PRICES?

All prices displayed on the Website include VAT. They do not include shipping costs (if there are any), which will be itemised separately, during the payment process, as a function of the destination, total volume of the order and desired method of shipping.

USER ACCOUNT

DO I HAVE TO REGISTER IN ORDER TO BE ABLE TO PURCHASE?

Yes. In this way, we can have all your data in order to be able to offer you our best service and keep you informed of any incident.

WHAT ARE THE ADVANTAGES OF REGISTERING?

Once you register, you will not have to fill in your shipping data every time that you make a purchase. In addition, you will be updated about our exclusive promotions, discounts, and new developments at our shop.

SHIPPING

HOW LONG WILL IT TAKE FOR MY PURCHASE TO ARRIVE?

Todos los pedidos se preparan en 24/48 horas. Al añadir unos días de tránsito en transporte, puedes calcular la entrega a domicilio o recogida en oficina de Correos entre 3 y 5 días laborables.

WHERE WILL I RECEIVE MY ORDER?

At the delivery address that you indicate to us. We cannot delivery to Post Office boxes.
Remember that, if you wish, you can indicate a delivery address different from the billing address. This is very useful in cases in which you wish to make a gift, if you are easier to find at work than at home, if you prefer that we deliver it to a friend or neighbour or if you are going to stay for a while away from your usual residence.

HOW MUCH IS THE SHIPPING FEE FOR A PURCHASE?

SPAIN

We ship free starting from 70 euros, and we always use the shipping agency most suitable for your area.

ORDERS

IF I HAVE A PROBLEM WITH MY ORDER, WHAT CAN I DO?

Please contact our customer service address pedidos@bioxan.es and we will give you customised attention. You can also use our customer service form or call us directly at (+34) 91 839 57 17.

WHAT HAPPENS IF I AM NOT AT HOME WHEN MY ORDER ARRIVES?

If you are not at your residence at the moment of delivery, they will contact you to arrange a new delivery without additional cost.

RETURN CONDITIONS

I AM NOT CONTENT WITH MY ORDER. CAN I RETURN IT OR EXCHANGE IT?

Yes. You can return your purchase for any reason, without questions. You can return or exchange your products as long as they have not been used, and they are found in their original packaging, with the labels in perfect state.

HOW DO I RETURN OR EXCHANGE A PRODUCT THAT I HAVE PURCHASED AT BIOXAN.ES?

Returns and exchanges on the peninsula and Balearic Islands: you have a period of 15 calendar days from the date of receipt of the order to return it and/or to proceed to its exchange. Please contact our Customer Service Centre at pedidos@bioxan.es and we will come to pick up your purchase at the delivery address that you indicated.

In the returns or exchanges with home pick-up, the customer must pay the shipping fees deriving from the return. These fees will be deducted at the moment of return from the amount of the original purchase.

In no case will the shipping fees be reimbursed.